Vikiwat LTD - official representative of Mastech for Bulgaria
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General terms and conditions

I. Subject and general considerations
II. Agreement between VIKIVAT Ltd. and User
III. Delivery and right of withdrawal
IV. Prices of goods and delivery
V. Rights and obligations of User
VI. Right of Claim
VII. Rights and Obligations of the supplier
VIII. Restrictions on Supplier Responsibility
IX. Entry into force and amendments
X. Settlement of disputes
XI. Applicable law



Art. 1
. These Terms and Conditions regulate the relations between VIKIWAT Ltd. ( official representative of MASTECH products for Bulgarian market), hereinafter referred to as "SUPPLIER", owner of website:, operating as an online store called for short: ONLINE STORE on one hand and on the other hand all users, visitors and customers of this online store, hereinafter referred as “USER/S”. These terms and conditions bind all customers of this ONLINE STORE. By voluntarily choosing a commodity (, hereinafter referred as “GOOD/S”, link or button located on the pages of and/or a link to these Terms and Conditions, the USER agrees, accepts and undertakes to abide by these Terms and Conditions of Use.


Art. 2.
Information according Law of Electronic Commerce and Law of Consumer Protection:
1. Name of the SUPPLIER: VIKIWAT Ltd.
2. Company registration address: Bulgaria, Plovdiv, 4003, 17 Ticha Str.
3. Company address of activity and General Manager:
Bulgaria, Plovdiv, 4002, 3 Mostova Str.
Mr. Philip Sarelski – General Manager
4. Contact details and correspondence:
Bulgaria, Plovdiv, 4002, 3 Mostova Str.
Tel: +359 32 643216
5. Entry in public registers: UIC 160138003
6. Registration under the Law on Value Added Tax (VAT): BG 160138003
7. Supervisory authorities:
(1) Commission for Protection of Personal Data (CPDP)
Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd.
Tel.+359 02 940 20 46
Fax: +359 02 940 36 40
(2) The Consumer Protection Commission (CPC)
Address: 1000 Sofia, 4A Slaveikov Square, 3rd, 4th and 6th floor,
Tel: +359 02 980 25 24
Fax: +359 02 988 42 18
Hotline: +359 700 111 22
(3) ADR platform (Alternative Dispute Resolution)
If a dispute arises that cannot be resolved with the ONLINE SHOP, you can use the official website:


. USER within the meaning of these General Terms and Conditions of Use may be a legal entity or a person who wants to purchase goods or services offered by this ONLINE STORE.
Art.4. GOODS within the meaning of these General Terms and Conditions of Use are any goods and/or services offered by ONLINE STORE.
Art.5. These Terms and Conditions of Use are binding force for SUPPLIER and USERS of this ONLINE STORE. When filling in the electronic form for registration and making a contract statement by choosing/filling: "accept General Terms and Conditions" field, USER makes an electronic statement in the meaning of Electronic Document and Electronic Signature Law and declares that is familiar and accepts these General Terms & Conditions of Use.
Art.6. Identifying the USER in order to reproduce his/her statement, both for the acceptance of the Terms and Conditions and for the official order is done through the log files stored on the servers on the web site: and/or storage of USER’s IP address; storage of email messages; recording of phone calls; as well as any other information necessary to identify the USER.


Goods and services shown and offered at ONLINE STORE do not constitute a legally binding offer to USERS but should be considered as a demonstrative online catalogue describing the SUPPLIER's product line and range.
Art.8. As To be able to purchase goods and services from this ONLINE STORE, the USER should meet the following conditions:
8.1. To have a correct and valid address for the territory of which delivery is intended (only Bulgaria).
8.2. To fill correctly the electronic registration form and create a profile.
8.3. To be familiar with and to agree to these Terms & Conditions for usage of this ONLINE STORE.
8.4. To fill in a correct and valid contact phone number; a valid email address, delivery and billing addresses (if necessary); name, surname and contact details for delivery.
8.5. To confirm the online order by phone or by e-mail upon request from the ONLINE STORE.
8.6. To provide an access for delivery for the shipping company.
8.7. To pay the order’ amount as well as transport cost for the delivery, if there are no conditions for free delivery in time of promotional activity.
8.8. After clicking the button: "Confirm Order", USER agrees to officially purchase the goods stored in "Shopping Basket" section. This action has a legally binding force. USER receives a formal confirmation by email and upon receipt of this confirmation the contract is deemed to have already been concluded. SUPPLIER may request additional confirmation including by phone and or via e-mail for additional clarifications of the order or delivery details. In the event that information requested above is refused to be given to the SUPPLIER, this automatically leads to cancellation of the order, with or without further notice of the USER.
8.9. SUPPLIER may terminate the use of the ONLINE STORE in case of unauthorized access, inappropriate actions or in violation of the laws of the Republic of Bulgaria.
8.10. RESTRICTIONS: Users of ONLINE STORE are not allowed to:
- Copy, distribute or use texts, images, video, banners, pictures or other information of the site without approval permission of the SUPPLIER;
- Overload the system with fake orders, fictitious queries or other similar information.
Art.9. Upon completion of order, the USER will receive automatic confirmation to a given valid e-mail address. From this moment application is considered accepted and enforceable by the SUPPLIER. In case of impossibility to execute part of the order or the whole order, USER will receive additional email or a phone call as to be notified the situation.
Art.10. SUPPLIER reserves the right to reject delivery of confirmed order in case products are not available. If a product is out of stock, SUPPLIER informs USER within three (3) working days by sending an official email with information. If a payment was already completed to SUPPLIER´ account, USER will be able to choose between cancellation of the order and a full refund or accepting a substitute order within 3 working days. If a USER request to be reimbursed with a full refund but this was not expressed within the terms under the preceding sentence, SUPPLIER shall refund to the USER full amount paid within 14 days.
Art.11. Conditions described on the invoice/receipt provided to the USER upon delivery, the order placed via ONLINE together with these General Terms & Conditions constitute a complete and official regulation of the contract relations for two parties, except if USER has signed a separate purchase contract with SUPPLIER under other agreed terms and conditions.
Art.12. The contract language is Bulgarian (BG) and payments will be done in Bulgarian levs (BGN) with VAT incl. If it is not stated whether final amount include or not VAT (value added tax), then VAT is always included. SUPPLIER reserves the right to request from the USER to submit the documents necessary for the conclusion and/or execution of the contract, according to the requirements of the Bulgarian legislation.


When an online order is placed by the USER, an automatic order confirmation will be sent/receive to the given email address by which the SUPPLIER officially informs that the order is well received in the system. A technical assistant may contact the USER by phone as to request further confirmation and/or clarification for delivery details if needed. In case that the requested information is not confirmed by phone, this automatically leads to official cancellation of the order without any further notice or status change.
Art.14. SUPPLIER reserves the right to reject any online order due to not enough availability or for any other reason by officially notifying the USER of the refusal and the reason behind it. The available goods are processed and dispatched by shipping company to USER within the specified delivery time according to selected service.
Art.15. Optional ways for payment of orders from ONLINE STORE are:
- Cash on delivery paid directly to the shipping company presentative upon delivery (for Bulgaria only);
- By a wire transfer (bank transfer) to:
Commercial Bank D AD
BG83DEMI92401000101947 (in BGN)
Art.16. Upon confirmation of the order, the goods are delivered with a shipping company SPEEDY depending on delivery terms of the SUPPLIER and specify at the ONLINE STORE. SUPPLIER is not responsible for any delay of delivery if this delay is due to shipping company or other supplier. In case of incorrect or wrong provided address, contact person and/or phone number during check out, SUPPLIER is not bound by any obligation to fulfil the order or to deliver it again.
In such cases SUPPLIER has the right to refuse shipping of new orders from same USER’ account.
Art.17. All online orders are delivered by a shipping company to the specified address in the USER’s account within 2 to 5 working days (depending on the goods and the address location/ schedule for delivery at SPEEDY). A longer delivery period is also possible for products that are subject to USER'S special delivery. For each product with such special delivery terms is provided information in the description on ONLINE STORE’ product page. In this case deadlines will be clarified and confirmed in advance with USER via email or by phone call.
Art.18. All deliveries are only for territory of Bulgaria and with shipping company SPEEDY. If the USER chooses a delivery option for Speedy’ office, this should be added in the box: Additional information before check out. For city of Plovdiv all deliveries can be performed under the conditions of Speedy Urban Courier service.
Art.19. Upon delivery products should be carefully inspected by the USER or the authorized person (third party authorized). All possible damages should be described in Damage Protocol provided by the shipping company and filled in courier´ presence. USER shall keep a copy of this Damage Protocol Statement and shall immediately notify the SUPPLIER for the situation by email: in order to exercise USER’ rights.
Art.20. Upon delivery of the GOODS, USER or a third authorized person shall sign all necessary documents. A third authorized person is any person who is not the owner of the order but accepts the delivery of the goods and has accepted the delivery at the address specified by the USER.
Art.21. In the event of a refusal of the ORDER, except for the cases described below, the refusal shall be considered unfounded and USER owes all the cost of delivery and back return to the SUPPLIER. In the event that USER is not found within the terms of delivery, the delivered address is either not provided with access and conditions for delivery of the goods within this period, SUPPLIER shall be exempt from the obligation to deliver the goods ordered again. If the USERR has complete a bank transfer to the SUPPLIER's account, in the cases specified in this provision, SUPPLIER will refund to USER the amount paid without transport cost fees within 14 days.
Art.22. If delivered goods do not correspond to purchase goods by the USER, if they are faulty or miss described, the USER has a legal right to request a replacement, a repair or to obtain a full or partially refund within 24 hours of receipt. In this case it is necessary the USER to contact the SUPPLIER by email or by phone and to wait for an employee of Claim Department to contact him/her for further assistance.
Art.23. USER has the right to end the contract with SUPPLIER and to apply his right of withdrawal without being obliged to pay penalty and without providing a specific reason for his decision to reject the order from ONLINE STORE. This right of withdrawal can be applied within 14 days from the date of receipt of the goods by the USER when the requirements of Art. 52., Art. 54. and Art. 55. of Consumer Protection Act (CPA) are valid. Official USER's denial should be applied in the following manner and under the following conditions:
23.1. USER should inform the SUPPLIER in advance for this decision by sending in a writing form his decision of withdrawal to the following email address:
23.2. The right of withdrawal may be exercised by the USER easily by filling section: „EXERCISE OF THE RIGHT OF WITHDRAWAL" which is located in the footer area on home page of ONLINE STORE.
23.3. The 14-days period shall be deemed to be complied with only if the written notice has been sent to SUPPLIER before its expiration. Within the same time period (14 days), the USER should send back the product(s) in original packaging, with complete equipment and necessary documentation, without any damages and/or missing parts of the goods/devices to the following address:
VIKIWAT LTD, Plovdiv, 4002, 3 Mostova Str., For Claims Department - MASTECH
23.4. All shipping and other costs of order’s return are entirely at the expense of the USER. In the event of loss of the goods prior to receipt by the SUPPLIER, the USER owes compensation in the amount of its value according to the current PRICE POLICY in the ONLINE STORE.
23.5. The SUPPLIER has no obligation to reimburse the additional cost of delivering the goods when the USER has explicitly chosen a way of delivering the goods other than the cheapest type of standard economy delivery offered by the SUPPLIER.
24.6. In the cases when the USER has not fulfilled the requirements for return of the supplied goods, the SUPPLIER has the right to refuse the return of the paid amounts or respectively to deduct the amounts of the services used from the amounts owed to the USER.
23.7. The USER shall not be entitled to withdraw from the Contract in the following cases:
- In the case of a supply of goods which, by their nature, may deteriorate or have a short shelf-life;
- When delivering sealed goods that have been printed after delivery and cannot be returned for reasons of hygiene or health protection;
- In all other cases provided for by law.


The prices listed in ONLINE STORE do not include shipping fees. Shipping fees are added before check out and USER can see them clearly. The costs of payment method: Cash on Delivery and insurance of the goods is at the expense of the SUPPLIER.
Art.25. All prices in ONLINE STORE – are in Bulgarian Lev (BGN) and have VAT included.
25.1. Prices at ONLINE STORE and prices at SUPPLIER’s offline store may vary. SUPPLIER reserves its right to make special promotions online, to offer hot deals and promo codes that are not valid in offline stores.
25.2. Shipping cost is NOT included in the price of the products and is paid separately. It is fixed and visible before finalizing the order during check out.
25.3. All promotions such as free delivery for a specified period of time or for exceeding a minimum order amount, as well as promo code or additional discounts are valid only for online orders. They cannot be obtained on orders placed by telephone or by e-mail / email / contact form.
25.4. Upon request for purchase from ONLINE STORE, in case there is a price discount provided for the respective product, the USER will be able to benefit from the discount on which he is entitled.
25.5. All online orders with chosen payment method: Cash on Delivery will be dispatched by the SUPPLIER with shipping company SPEEDY and delivered within Bulgaria only.
25.6. Unsolicited and unsuccessful for delivery orders within 7 days are automatically cancelled in the ONLINE STORE’ system without further notice to the USER.
25.7. SUPPLIER reserves the right to correct errors and/or to update the contents of this ONLINE STORE at any time and without any notice which includes products and price changes. These changes will not affect already any previously online order which are received and confirmed. They will be processed and delivered under the conditions that were current at the time of the confirmation of the respective order.


USER has the opportunity to view and order the offered products in this ONLINE STORE. The USER may order goods only as a registered user with account.
Art. 27. The USER has the right to be informed about the status of his/her online order.
Art. 28. The USER bears full responsibility for the protection of their username and password as well as for all actions performed by them or by a third party by using their account in this ONLINE STORE. The USER is obliged to immediately notify the SUPPLIER for each case of unauthorized access by using his username and password and whenever there is a danger of such use.
Art.29. The USER is obliged to pay the price of his order according to the information given in ONLINE STORE.
Art.30. Each USER whether a customer or not of the SUPPLIER undertakes:
30.1. Not to violate and disrespect the fundamental rights and freedoms of citizens and human rights in accordance with the Constitution and the laws of Republic of Bulgaria and the recognized international laws.
30.2. Not to harm the reputation of another person/entity and not appeal to violations of the existing legal order.
30.3. Not to violate any foreign property or immaterial, absolute or relative rights and interests such as property rights, intellectual property rights and others.
30.4. To comply with Bulgarian law, applicable foreign laws, moral rules, good manners and Internet ethics when using this ONLINE STORE.
30.5. To inform immediately the SUPPLIER for any case of violation of this ONLINE STORE.
30.6. Not to upload, transmit, distribute or otherwise use and disclose to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems, computer codes or materials intended to interrupt, hinder, distort or restrict the normal functioning of computer hardware or software or telecommunication facilities or aiming at unauthorized intrusion or access to foreign resources and or software.
30.7. Not to perform malicious actions.
30.8. To indemnify the SUPPLIER and all third parties for any loss or damage suffered including any costs and fees paid as a consequence of claims made by and/or compensation paid to third parties in connection with websites, hyperlinks, materials or information that the USER has used, located on the server, sent, distributed, made available to third parties or made available through ONLINE STORE in violation of the law, the present Terms of Use, morals and/or Internet ethics.
30.9. The USER is obliged to indicate a valid telephone number, a valid delivery address and a valid e-mail address; to pay the price of the goods for the online order; to pay for the delivery cost when it is not free of charge; and to provide access and the opportunity to receive the delivery from the shipping company.
30.10. The SUPPLIER is the creator and owner of this ONLINE STORE and gives the USER the right to check and read all published material for non-commercial personal use only, subject to and in compliance with all copyrights and trademarks. This ONLINE STORE is under the protection of copyright and related rights and any unauthorized use may be a copyright infringement, trade mark rights or other legal provisions. Their use on other websites is forbidden!


When the goods do not conform to the order, the SUPPLIER is obliged to bring it in line with the order for its cost. Alignment of the consumer goods in accordance with the order must be made within one month (30 days) from the date of the claim by the USER.
Art.32. After a expiry of the term under the previous clause, the USER shall have the right to cancel the contract and to be reimbursed with the amount paid within 7 working days or to demand reduction of the price of the consumer goods according to Art. 114. of the CPA.
Art.33. The corrective act from SUPPLIER in order to provide the goods in accordance with the sales contract is free of charge for the USER. USER does not owe any cost to dispose of consumer goods or materials and labour related to the repair and should not suffer any significant inconvenience.
Art.34. Upon receipt and only upon payment of the delivery fees, the USER shall have the right to check the contents of the shipment for correspondence with the application. After payment of the goods and before signing the name/ surname and signature as the recipient of the documentation from the shipping company, the USER must ensure the integrity of the package.
Art.35. In the event of damage of the packaging together with a presentative of the shipping company SPEEDY an official Damage Protocol should be prepared in two copies describing the condition of the packaging and the status of the available contents of the shipment.
Art.36. Claims concerning type and integrity of the shipment should be officially laid in the presence of a delivery company at the time of receipt of the shipment or before the USER leaves the carrier’s office (upon receipt of the shipment from the office). Afterwards the USER has the right to cancel its order within 14 working days of receipt of the goods if they are not used except for a test of proper work (functionality of the product, matching of the size) the integrity of their packaging is not impaired and have a commercial appearance (all labels, stickers must be on the item/package).
Art.37. If a defective product is received and in case of undamaged items and packaging, SUPPLIER undertakes to replace the product with a new according to the guarantee conditions of the respective producer company or to refund the value of the goods paid by the consumer under Art. 55. of the CPA as of the date of which the USER has exercised his right of withdrawal.
After this period expires or in case of violation of the commercial appearance or the packaging of the goods, the repairs of the goods shall be paid by the USER. The transportation and other costs to send/receive the goods are at the expense of the USER.
Art.38. In the case of non-conformity of the goods with the characteristics/parameters specified in the ONLINE STORE’ description, the SUPPLIER refunds the entire amount paid by the USER according to Art. 59. Paragraph 3 of the CPA and within 14 days of receipt of the goods in the same way in which the amount has been paid by the USER.
Art.39. If the shipment is damaged or fragmented, the claim will only be accepted in the presence of a courier - as soon as the goods are received. SUPPLIED does not accept claims in the event when USER accepts such a shipment and does not perform its claim to the carrier.
Art.40. Upon receipt and payment of the goods the USER may exercise its right of Claim or Refund in the following cases and time limits:
- If during operation it shows defects provided as warranty.
- In the cases provided for in Article 69, para. 3 of the IPPC.
Art.41. Electronic components, accessories and spare parts are not subject to warranty claims. Guarantee for them is only taken if they have a production issue/damage/defects.
Art.42. When the products are covered by a warranty period offered directly by the manufacturer and the USER is provided with a warranty card showing the addresses and telephone numbers of official warranty service centres, the USER is addressed directly to those repair service points. Transportation costs to the workshop are at the expense of the USER. The EU warranty for end users is 24 months from the date of purchase.


The SUPPLIER has no obligation and objective ability to control the way the USER uses the purchased goods.
Art. 44. The SUPPLIER has the right but not the obligation to keep materials and information on the server of ONLINE STORE.
Art.45. ​​The SUPPLIER is entitled at any time without notice to the USER when he uses the services in breach of these General Terms and Conditions and at the discretion of the SUPPLIER to terminate, suspend or change the offered goods.
Art.46. The SUPPLIER is not liable to USER and third parties for any damages suffered and lost profits resulting from the termination, suspension, modification or limitation of the product range; deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded, or made available via this ONLINE STORE.
Art.47. After the receipt of the payment, the SUPPLIER undertakes to transfer to the USER the ownership of the goods ordered, to deliver the goods ordered for purchase within the time limit, to check the technical condition of each item before sending it (if this is possible without the integrity of the package is impaired).
Art.48. The SUPPLIER is not liable for damages caused to the software, hardware or telecommunication equipment or for the loss of data arising from materials or resources searched, loaded or used in any way through the goods offered. The advice or assistance provided by the SUPPLIER's specialists and employees in connection with the purchase of the SUPPLIER's goods does not give rise to any liability for the SUPPLIER.
Art.49. The SUPPLIER shall not be liable for any failure to fulfil its obligations under these General Terms & Conditions in the event of circumstances that the SUPPLIER has not foreseen and was not obliged to foresee - occasional events, problems in the global Internet network and the provision of goods beyond the SUPPLIER's control.
Art.50. SUPPLIER issues a sales document for each transaction and online order vis this ONLINE STORE. This is always an invoice/ receipt with VAT included. Such an invoice is always received by all customers. SUPPLIER may establish a condition for issuing an invoice with VAT depending on the submission of supporting documents. The terms apply to all users.


The SUPPLIER is not responsible for websites and their content which are not part of domain: SUPPLIER does not undertake to pursue any website linked to illegal content of copyright, pornography, racism and any other acts prohibited by the laws of Republic of Bulgaria. In the event that USERS has noticed such violations, they undertake to notify the ONLINE STORE as to remove the link to the offending site.
Art.52. The SUPPLIER is not responsible for possible incidental deficiencies related to the actuality of the information contained in the ONLINE STORE; is not responsible for the consequences, incl. any damage caused by or in any way connected with the access or use of ONLINE STORE; is not responsible for the integrity of the ONLINE STORE’ information from computer viruses or other threats. The information displayed in ONLINE STORE is in compliance with the applicable legislation and its use by the USERS is voluntary and on their own initiative.
Art.53. The SUPPLIER is not responsible for the completeness, validity, and substance of the information contained on the linked sites.
Art.54. The SUPPLIER does not guarantee trouble-free and uninterrupted access to the domain:
Art.55. The SUPPLIER is not responsible for the depletion of the stock.
Art.56. The SUPPLIER is not responsible for any inaccuracies in the product information submitted by the manufacturer.
Art.57. The SUPPLIER is not responsible for delaying or failing to fulfil its obligations for reasons beyond its control.


These General Terms & Conditions of Use shall enter into force as of August, 2019. These General Terms & Conditions of Use may be amended unilaterally by the SUPPLIER at its sole discretion at any time or in order to meet the requirements of the applicable legislation. It is the USER's responsibility to check them at any time before using this ONLINE STORE.
If the USER uses the ONLINE STORE after the publication (entry into force) of the changes, these USER actions will be accepted as confirmation that the USER has accepted and agreed to the changes to these Terms of Use. USER hereby agrees that all subsequent online orders will be governed by these Terms and Conditions. Depending on the implementation of these Terms and Conditions and any modifications thereof, SUPPLIER grants the USER a personal, non-exclusive, non-transferable right to access and use the ONLINE STORE. By ordering goods from the SUPPLIER, the USER agrees to be bound and accepts these General Terms of Use.
For any amendment to these General Terms and Conditions, the SUPPLIER is obliged to notify the USER within 7 days of the occurrence of this circumstance. In the event that the USER does not agree with the changes, he may withdraw from the contract without specifying a specific reason and without owning a compensation or penalty or continue to comply with the General Terms and Conditions before the amendment. In this case, the USER shall exercise his right of withdrawal by sending a written notice to the SUPPLIER within one month (30 days) of receiving the notice from the SUPPLIER. (Note: This USER's right does not apply in cases where the amendment to the General Terms and Conditions is due to an order or instruction by a competent authority in the Republic of Bulgaria). In the event that the USER under the concluded contract has been notified by the SUPPLIER for a change in the General Terms of Use but has not exercised his right to withdraw within the above terms and conditions, he shall be deemed to have accepted the amendments to the General conditions and they bind him.


Disputes between the parties under these Terms of Use may be settled by direct negotiation between them and by the out-of-court settlement procedure provided for in the applicable law, including through the conclusion of an out-of-court agreement and the use of the APC platform. In the absence of consent, either party may request the assistance of the Commission for Consumer Protection (CPC) or refer the dispute to the competent court.


Bulgarian law shall apply to the application and interpretation of these General Terms and Conditions of Use.

Last update: 31 July, 2019

General information
From May 25th, 2018 new General Data Protection Regulation (GDPR adopted by the European Union enters into force. The regulation aims to ensure the protection of data of individuals from all EU Member States and to harmonize the regulations for their processing. As a personal data administrator for the provision of online services in the commerce sector, VIKIWAT Ltd ( meets all the requirements of the new regulation by collecting only the personal data of the individuals that are necessary for the provision of the online orders service, and keeps them responsibly and legally.
VIKIWAT Ltd. operates in accordance with the Personal Data Protection Act and Regulation (EC) 2016/679 of the European Parliament and of the Council of April 27th , 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of persons such data.

For the purposes of this Privacy Policy, VIKIWAT Ltd. uses the following definitions:
1. "Personal data" means any information relating to an identifiable natural person or an identifiable natural person ("data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or one or more signs specific to the physical, physiological, genetic, mental, mental, economic, cultural or social identity of that individual;
2. "Processing" means any operation or set of operations performed with personal data or a set of personal data by automatic or other means such as collecting, recording, organizing, structuring, storing, adapting or modifying, retrieving, consulting, using, disclosing through transmission, dissemination or other means by which data becomes available, arranged or combined, limited, deleted or destroyed;
3. "Restriction of processing" means the marking of stored personal data in order to limit its processing in the future;
4. "Personal data record" means any structured set of personal data accessed in accordance with certain criteria, whether centralized, decentralized or distributed according to a functional or geographic basis;
5. "Administrator" means a natural or legal person, a public authority, an agency or other entity which, alone or jointly with others, defines the purposes and means of the processing of personal data, where the purposes and means of such processing are determined by Union law or the law of a Member State, the controller or the specific criteria for determining it may be established in Union law or in the law of a Member State;
6. "Personal data processor" means a natural or legal person, a public authority, an agency or other entity that processes personal data on behalf of the controller;
7. "Third party" means a natural or legal person, a public authority, an agency or other authority other than the data subject, the controller, the data processor and the persons under the direct authority of the controller or the processor of personal data are entitled to process personal data;
8. "Personal data breach" means a security breach that results in accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data that is transmitted, stored or otherwise processed;

Information about Privacy Data Administrator
Name: VIKIWAT Ltd.;
UIC / VAT: 160138003;
Address of registration: Bulgaria, Plovdiv, 4003, 17 Ticha Str.;
Address of the activity: Bulgaria, Plovdiv, 4002, 3, Mostova Str.;
Correspondence address: Bulgaria, Plovdiv, 4002, 3, Mostova Str.;
Phone: +359 32 643219;

Information about Supervisory Authority
Name: Commission for Personal Data Protection;
Seat and address of management: Sofia 1592, 2 Prof. Tsvetan Lazarov Str.;
Correspondence address: Sofia 1592, 2 Prof. Tsvetan Lazarov Str.;
Phone: +359 2 9153518;

Reasons for collecting, processing and storing your personal data
Art. 1. (1) VIKIWAT Ltd. is owner of a website: and collects, processes and store your personal data in connection with online sales based on Art. 6, par. 1 Regulation (EC) No 2016/679 as to be able to deliver the goods/services, as well to issue the necessary documents accompanying the sale under the legislation in Bulgaria and European Union, in particular on the basis of the following:
- Your explicit consent as a customer;
- Processing for the fulfilment of the obligations of VIKIWAT Ltd. under contract with you;
- Compliance with a legal obligation that applies to VIKIWAT Ltd;
- For the purposes of the legitimate interest of VIKIWAT Ltd.
(2). VIKIWAT Ltd. is an administrator of personal data regarding your data as customers of our offline stores and online based store:
Goals and principles of collecting, processing and storing your personal data
Art. 2. (1) VIKIWAT Ltd. collects and processes personal data which you provide to us in connection with the use of our online store( for online based orders; for using our after-sale service; for warranty and non-warranty repair services; for enrolment for participation in our events; also for the following purposes:
- Creating a USER account with a username and password, and providing full functionality when purchasing from our e-shop ( - tracking order history, checking status of your orders, incorrect personal data editing or any change, deletion of data/profile;
- Processing online orders or services from our e-shop- The legal basis for collection personal data here is the need to execute a sales contract and to fulfil legal obligations (e.g. accounting documents).
- STOCK notifications for goods. In case you want to be notified by phone or by email when we have a product back in stock or when we expect to receive a supply, we process your personal data for this purpose.
- Customer support. In order to provide customer service and eliminate possible problems with the execution of the sales contract we process your personal data on the basis of the necessary performance of these contracts. Providing technical support by phone or email.
- Communication. We use the collected data to communicate with you and adapt it individually. We can contact you by phone, e-mail or other form to remind you that you have an online order pending; to assist you with completing your order; to inform you of current status of your inquiry, order or claim; to receive other information from you or to alert you that you must take action to maintain active status on your account.
- Improving services. We use personal data to continuously improve our services and system, including the creation of new features on our website, and at the same time to make informative decisions using aggregate analysis and business research - all on the basis of our legitimate interest arising from business freedom and the need to improve the services provided to succeed in economic competition. In order to provide sufficient protection of your rights and interests, we use your personal data in anonymous form.
- Protection, safety and dispute resolution. We can process personal data for legitimate interest which consists in providing protection and security to our systems and our customers, to detect and prevent fraud, to resolve disputes and to implement our agreements on legitimate grounds.
- Video recordings from CCTV. In our offline stores and spaces, VIKIWAT uses cameras to protect the legitimate interests of the company. All spaces where the cameras are located are always marked with a warning label and text that there is a video surveillance.
- Marketing proposals
- Newsletter by email (commercial message)
We send you commercial messages by email for similar products that you have purchased from us; promotional discount codes; new hot deals; up-to-date news for our company; our blog articles and advices; upcoming or ongoing supplies and other useful information.
- You can always unsubscribe from our newsletter by using the termination link that you will find in any email or directly from your account. In case you end the subscription to the newsletter, we will not use your electronic contacts for this purpose. We will start using them again if you register or explicitly request it.
- The marketing suggestions displayed to you can be selected based on other information we have gained for you over time - from your contact information, demographics, bookmarks, and data about our products and website (cookies, IP address, data provided by your browser, click data, depicted commercial messages, products visited). We do not perform automated processing that would have legal consequences for you.
- You have the right at any time to object to such processing free of charge. The contact details are listed at the beginning of this document.
(2) VIKIWAT Ltd. respects in the processing of your personal data are and the principles of such processing are:
- The principle of legality, integrity and transparency of the processing of personal data - the collection of personal data should be within the required limits.
- The principle of minimizing data as well as limitation of purposes and storage - personal data must not be used for purposes other than those for which they were collected, except with the consent of the individual or in the cases expressly provided for in the law. Personal data must be kept for no longer than is necessary for the purposes for which personal data are processed;
- The principle of accuracy and timeliness - personal data must be accurate, accurate, complete and up to date as necessary for the purposes for which they are being processed.
- The principle of integrity and confidentiality - personal data must be processed in a way that ensures an appropriate level of security of this information including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage by applying appropriate technical or organizational measures.
(3) The personal data of VIKIWAT Ltd. ( customers are processed and stored in register "Customers".
(4) When processing and storing personal data, VIKIWAT Ltd. may process and store personal data in order to protect its legitimate interests in fulfilling its obligations to the Bulgarian National Revenue Agency (NRA), Bulgarian Ministry of Interior (MI) and other state and municipal authorities.
Provision of personal data to third parties
Art.3. (1) Your personal data will be disclosed to third parties or intermediary parties only if it is necessary in the course of performance of the contract of sale on the basis of a legitimate interest or if you have given prior consent. These data can be given at the following parties:
- Suppliers and shipping companies in order to deliver the products or services you have purchased from us, and/or resolve complaints, including denial of the contract.
- Other service providers of third parties involved in data processing;
- Third parties, e.g. legal representatives, courts for the purpose of collecting claims or signing different contracts with you;
- On State Authorities (e.g. Police)
- Third-party surveys (If third parties use the data within their legitimate interest, the administrator is not responsible for this processing, which is governed by the privacy practices of the companies and individuals concerned).
What types of personal data collect process and store VIKIWAT Ltd?
Art. 4. (1) VIKIWAT Ltd. ( performs the following personal data operations for the following purposes:
- User registration in our online shop ( and performance of a contract for the purchase of a good/service. This operation is intended to open a client account that is password protected with password chosen by you. For tracking your orders/history, option for subscription to newsletter and more.
- Sending information messages. For the purpose of this activity, we inform the customer of various changes regarding the order placed - change in the stock availability; different parameters; promotional discount codes; new promotions; how-to tips and useful articles; information on terms and prices of delivery of goods offered on request and other specifications.
- Sending a newsletter - the purpose of this operation is administration of our newsletter by sending to customers who have declared they wish to receive news, hot offers, promo codes;
(2) VIKIWAT Ltd. ( processes the following categories of personal data and information for the following purposes and on the following grounds:
Your personal data:
1) Name;
2) Surname,
3) Address;
4) E-mail;
5) Telephone;
6) IP address - location;
7) User's IBAN - to refund relevant amounts for claims and / or cancellation of the contract. 
Purpose for which data is collected:
1) Registration of a user and placed online orders.
2) Contacting the customer by email or telephone to clarify details such as place and delivery time; product specifications; notification of order received in the system; buying advice and technical assistance; notification of product availability; approving or declining orders, declaring a claim status, repairing status and others.
3) Sending information including express request - to send newsletters and advertising messages.
Reason for processing your personal data - By accepting our General Terms and Conditions on the website, as well as purchasing a good in any possible way, VIKIWAT Ltd. and you are creating a contractual relationship on which we process your personal data - art. 6, para. 1, b. (b) GDPR.
- Additional data provided by you - If you want to make or add a profile you can fill in more than one shipping address, additional phone number, additional email and etc.
Purpose for which data is collected:
- Adding user information to his / her user account.
- Other data that VIKIWAT Ltd. processes – When visiting our website or accessing your account, VIKIWAT Ltd. ( collects data about the IP address used.
Purpose for which data is collected:
- Improving service security and interface localization, statistical and marketing research.
Grounds for data processing: Processing is necessary to fulfil a contract to which the data subject is a party - Art. 6, para. 1, b. (b) of the GDPR. Until the creation of a user profile, the IP address is collected on the basis of the legitimate interests of the controller - Art. 6, para. 1, b. (f) by GDPR;
- Your Personal Invoice Data - If you wish to receive an invoice as an individual, VIKIWAT Ltd does not require you to provide your personal ID card number. We only require a name and surname.
Purpose for which data is collected: Issuing an invoice to make payments for the purchased good or service
Reason for processing your personal data - By accepting the General Terms and Conditions or making a registration of the website, or upon the conclusion of a written contract, VIKIWAT Ltd and you create a contractual relationship, on which basis we process your personal data - art. 6, para. 1, b. (b) GDPR.
(3) VIKIWAT Ltd. ( does not collect or process personal data that relate to the following sensitive information:
- racial or ethnic origin;
- political, religious or philosophical beliefs, or membership of trade unions;
- genetic and biometric data, health data;
- ID number;
- Credit/debit cards data.
(4) Personal data collected by VIKIWAT Ltd. ( is only from the individuals to whom they refer.

Privacy, processing and storage of personal data
Art. 5 (1) VIKIWAT Ltd. ( stores your personal data for a period no longer than the existence of your account on our website. Upon expiry of this period, VIKIWAT Ltd takes the necessary measures to erase and destroy all your data without undue delay.
Access to your client account is only possible after you have set your personal password. In this context, we want to note that you should not share your password with third-parties and after completing your activity in the user account, you should always close the window of your web browser, especially when using/sharing your computer with other users. VIKIWAT Ltd. ( is not responsible for misuse of the passwords used unless this situation is directly caused by VIKIWAT Ltd.
(2) VIKIWAT Ltd. informs you in case data storage period needs to be extended in order to meet the objectives, performance of the contract, in view of the legitimate interests of VIKIWAT Ltd. or otherwise.
(3) VIKIWAT Ltd. keeps all personal data that it is required to keep under the applicable legislation in the Republic of Bulgaria and the EU for the respective envisaged term, which may exceed the duration of your registration (i.e. for accounting documents).
(4) Your personal data is transmitted to us in a coded (encrypted) form. We use secure socket layer (SSL) encryption system. On our website and other systems we maintain technical and organizational measures against loss and destruction of your data, against unauthorized access to your data, modification or distribution.
Art. 6 (1) The processing and storage of personal data is for a time, unconditionally necessary for securing all rights and obligations arising from the sale contract, for the time of the order and the 2-year warranty period for individuals after the end of the warranty period in order to resolve potential disputes and / or complaints.
(2) For the duration of VIKIWAT Ltd. ( as an administrator of personal data is obliged to store them according to the general obligatory legal regulations. Accounting documents, e. g. invoices issued by VIKIWAT are archived in accordance with the law of Bulgaria for a period of 10 years from their issuance.
(3) The agreement to the notification of stock availability remain in force until dispatch of the availability information but the longest for up to 1 year or until its cancellation.
(4) Consent for marketing proposals is valid until cancellation.
(5) Video surveillance recordings of the stores of VIKIWAT Ltd. and around the buildings of the company are processed for a maximum of 5 days from the date of the acquired video recording. In other cases, the processing time is determined by the processing goal or set by the legal requirements in the field of personal data protection.

Your rights in the collection, processing and storage of your personal data

Withdrawal of consent to process your personal data
Art. 7 (1) If we process your personal data, you can at any time request free information about this processing by email to: or other possible and convenient for you ways.
(2) If you do not wish all or any of your personal data to continue to be processed by VIKIWAT Ltd. for any or all processing purposes, you may at any time withdraw your consent to processing by expressing this wish to us in any form. If you withdraw your consent to processing your personal data, your personal data will be deleted or replaced by anonymous (encrypted one); but this does not apply to the personal data that VIKIWAT Ltd is required to fulfil for legal obligations (e.g, processing a previously placed order) or to protect its own legitimate interests. Deletion of personal data will also occur if the personal data is not necessary for the intended purpose or the storage of your data is inadmissible on other grounds provided by law.
You can do this in the following ways:
- By email to:
- Verbally in front of our employee, by phone and all other possible ways.
(3) VIKIWAT Ltd. ( may ask you to prove your identity and the identity with the person to whom the data relate.
(4) With the withdrawal of consent to the processing of personal data that is required to create and maintain your user’ registration, your account will become inactive in our system. Returning an old account and information from it will not be possible.
(5) Claiming to withdraw your consent to processing your personal data may also be made by an authorized person by presenting a power of attorney certified by a notary.
(6) If you believe that we process the personal data contrary to the protection of your personal data and the legal terms and conditions of protection of your personal data, you may require an explanation, require the removal of the condition or you may require correction, supplementation, and deletion of personal data or blocking of personal data. Also, you have the right at any time to address your application to the Data Protection Officer or the Personal Data Protection

Right of an access
Art. 8 (1) You have the right to request and obtain from VIKIWAT Ltd. a confirmation for personal data related to you and how is processed in the manner specified in this document.
(2) You have the right to access the data related to it, as well as information relating to the collection, processing and storage of your personal data.
(3) VIKIWAT Ltd. provides you with a copy of the processed personal data relating to you on request in electronic or other appropriate form. You can email us at: or contact us in any convenient for you way.
(4) The provision of access to the data is free of charge, but VIKIWAT Ltd. reserves the right to impose an administrative fee in case of repeatability or excessive demand.

Right to correct or fill in personal data
Art. 9 (1) You may always correct or fill in the inaccurate or incomplete personal data relating to you directly via your account on our website or by sending a request to VIKIWAT by email to .

Right to delete ("to be forgotten")
Art. 10 (1) You have the right to request from VIKIWAT Ltd. a deletion of the personal data related to you, and VIKIWAT Ltd. has the obligation to delete them without undue delay when there is any of the following reasons:
- Personal data is no longer needed for the purposes for which it was collected or otherwise processed;
- You withdraw your consent on which the processing of the data is based and no other legal basis for the processing;
- You object to the processing of related personal data, including for the purposes of direct marketing, and there are no legitimate grounds for the processing that have an advantage;
- Your personal data has been processed illegally;
- Personal data must be deleted to comply with a legal obligation under EU law or the law of a Member State that applies to VIKIVAT LTD.
- Personal data have been gathered in connection with the provision of information society services.
(2) VIKIWAT Ltd is not obliged to delete personal data if it keeps and processes it for the following reasons:
- Exercising the right to freedom of expression and the right to information;
- To comply with a legal obligation that requires treatment provided for under EU law or the law of the Member State that applies to the Administrator or for the performance of a public interest task or the exercise of official authority;
- For reasons of public interest in the field of public health;
- For purposes of archiving in the public interest, for scientific or historical research or for statistical purposes;
- For the establishment, exercise or protection of legal claims.
(3) To exercise your right to be "forgotten", you should do so via email to or in another convenient way (verbally in front of an employee, by phone or e-mail) and you must certify your identity and identity with the person to whom the data relate to VIKIWAT Ltd. by submitting a document certifying this information in front of our employee (without an ID card). For identification purposes and if necessary, you will need to enter your login details in the account of the person to whom the data relate to in front of an employee of VIKIWAT Ltd.
(4) VIKIWAT Ltd. does not erase the data which it has a legal obligation to store, including for protection against claims against it or proof of its rights.

Right of limitation
Art. 11 (1) You have the right to require VIKIWAT Ltd. to restrict the processing of your related personal data when:
- Contest the accuracy of personal data for a period which allows VIKIWAT Ltd. to verify the accuracy of the personal data;
- The processing is illegal, but you do not want your personal data to be erased but only to be limited;
- VIKIWAT Ltd. no longer requires personal data for the purposes of processing, but you require them to establish, exercise or protect your legal claims;
- You have reproached the proceedings pending verification that the legal grounds of VIKIWAT Ltd. are advantageous to your interests.

Right of portability
Art. 12 (1) You may, at any time request an information it by email to:
(2) You may request VIKIWAT Ltd. to directly transfer your personal data to an administrator you provide when it is technically feasible.

Right to receive information
Art. 13 You may request VIKIWAT Ltd. to inform you of all recipients to whom the personal data for which correction, deletion or limitation of processing has been requested have been disclosed. VIKIWAT Ltd. may refuse to provide this information if this is impossible or requires disproportionate effort.

Right of objection
Art. 14. You may at any time object to the processing of personal data by VIKIWAT Ltd, which apply to you, including if it is being processed for profiling or direct marketing purposes.

Your rights to violate the security of your personal information
Art. 15 (1) If VIKIWAT Ltd. establishes a breach of security of your personal data which may pose a high risk to your rights and freedoms, we shall notify you without undue delay of the violation as well as of the measures taken or to be taken .
(2) VIKIWAT Ltd. is not obliged to notify you if:
- has taken appropriate technical and organizational measures to protect the data affected by the breach of security;
- has subsequently taken measures to ensure that the violation will not lead to a high risk for your rights;
- A notification would require disproportionate efforts.

Other provisions
Art. 16 In case of violation of your rights under the above or applicable data protection laws, you have the right to file a complaint with the Personal Data Protection Commission whose contacts are listed at the beginning of the document.
Art. 17 You may exercise all of your rights to protect your personal data through the samples forms enclosed with this document. Of course, these forms are not mandatory and you can make your claims in any form that contains a statement about it and identifies you as the data holder.

What security measures have we taken in VIKIWAT regarding the security of personal data that you store on our infrastructure?
We at VIKIWAT Ltd. fully understand the importance of the confidentiality of your personal data. We take care of the security of our users and provide all the technical measures to protect the website and every customer. For example, your personal information is stored in encrypted form which makes an access to it impossible.
We would like you to know that we collect and use personal information to better understand your needs and interests and to serve you better.

VIKIWAT recommends you:
- Keep your password!
- Do not provide your password and username to anyone. A person who knows your password has access to your account;
- Avoid using the same password for different accounts
- It's a good and recommended practice to change your password often.

IMPORTANT! VIKIWAT Ltd. will not require you to disclose your password. If you receive a call or an email to verify your order and to provide us with personal bank account information, such as credit cards, please do not provide such information. Any such call or email or phone message should be ignored and may be fraud.
If you find yourself in a similar situation, please contact us immediately by given phone number or via e-mails mentioned in this documents or our homepage.

Contact us
If you have any questions, comments, and inquiries regarding this Privacy Policy and GDPR, do not hesitate to contact us at the specified addresses or contact telephones.
Customer Service: +359 32 643216 or

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