How to order online?

HOW CAN I PLACE AN ORDER?

• If you want to order any product from our online store: mastech.bg, you can only order it as a registered customer.
   

DO YOU ACCEPT PHONE ORDER? 

• Unfortunately, we do not currently process orders by telephone or sent via our contact form or email.
   

DO YOU HAVE A MINIMUM AMOUNT FOR ORDER?

• We do not require a minimum order amount. It is important to know that in the case of promotions that are subject to a minimum order discount, there may be additional conditions to benefit from preferential pricing.
   

HOW TO BE SURE THAT MY ORDER WAS SUCCESSFULLY RECEIVED?

• When you place a new online order you will receive an automatic confirmation email informing you that the order has successfully reached us.

• Once your shipment has already been processed and forwarded to the shipping company, you will receive an additional email with delivery information and bill of lading.

• If we have a question about a product or delivery, we may contact you for details.

• If we do not have the item you want in stock available or it cannot be delivered for another reason, we will contact you via email / phone for information.
   

HOW TO USE A PROMO CODE?

• When you have a discount coupon code you must add it to the "Coupon code" field before check out in order to deduct the discount amount.

• IMPORTANT! Discount coupons are not valid unless applied in your online order.
   

I ADD MY PROMO CODE BUT IS NOT CALCULATED. WHAT SHOULD I DO?

• If a problem occurs when using a promo code, make sure that the conditions for using the promo code - (expiry date and products that can be used) are met. If, despite the fulfilment of the conditions for applying the promo code, it is not yet added to your order, you can contact us at the specified phones or email: info@mastech.bg
   

ARE ALL PRODUCTS IN THE ONLINE SHOP ARE REALLY AVAILABLE?

• Yes, all products with active buttion: BUY are available for purchase. Unfortunately, it is sometimes possible to run out of stock or to find a quality problem before shipping which is why we are unable to send you the product you want. In any case we will notify you immediately and refund the money if payment was completed.

• If the product is not available for order online or is subject to special delivery, you will find information on the product page.